Shipping & Delivery

Local Delivery

  • All local deliveries will be sent via tracked mail for a flat rate of SGD5.00. This includes a tracking number and will be delivered to your mailbox.
  • We offer free local tracked mail for orders that are SGD100.00 and above in a single receipt.
  • Orders will be shipped within 3-5 working days after payment is received and verified unless otherwise stated. This excludes customized gifts.
  • Upon dispatch, local deliveries typically take 2-5 working days (excluding weekends and public holidays) to reach you.

International Shipping

  • All international shipments will be sent via registered mail for a flat rate of SGD12.00 unless otherwise specified.
  • Please note that the final delivery of your package may be delayed due to customs clearance procedures in the destination country. The duration of the delay may vary depending on the country. 
  • For international orders, customers may be responsible for paying taxes, customs, import duties, and fees to clear customs. 
  • As customs policies and import duties vary widely among different countries, JM Gifttiful has no control over these charges and is unable to advise you on the additional fees.

Failed Deliveries

  • If your parcel has been returned to us due to an incomplete or inaccurate address, we will contact you for re-delivery. However, please note that you will be charged for the re-delivery as it is the customer's responsibility to provide us with a complete and correct address. Additionally, if the delivery person is unable to reach you and the parcel is returned to us, the re-delivery fee will also apply.

Note: JM Gifttiful is not liable for lost or damaged mail. If mail is lost, email us at jmgifttiful@gmail.com. We'll try to follow up with the courier, but we can't guarantee a refund. Thank you for understanding.

Exchange & Return

  • Once you've placed an order, it is considered final and we won't be able to cancel it. Unfortunately, we can't offer any returns, exchanges, or refunds if you change your mind. We apologize for any inconvenience this may cause.